Privacy Policy
OnCue ("OnCue," "we," "our," or "us") is a workforce coordination and crew scheduling platform operated by Hite Media Services. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
We may collect the following information when you use OnCue:
- Name
- Email address
- Mobile phone number
- Account and login-related information
- Scheduling, assignment, and event-related data
- Communication preferences and notification settings
How We Use Your Information
We use your information to:
- Manage crew scheduling, assignments, and event operations
- Send service-related communications about schedules, assignments, reminders, and updates
- Provide account-related notices and customer support
- Maintain platform security and improve our services
SMS Consent and Communications
If you provide your mobile phone number and explicitly opt in to receive SMS notifications, OnCue may send you transactional text messages related to crew scheduling, including shift assignments, event reminders, schedule updates, and account-related notifications.
Your phone number is used only to send SMS messages that you have consented to receive. Message frequency may vary based on your assignments, scheduling activity, and account updates. Message and data rates may apply.
No Sharing of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data, consent records, and related personal information are used only for the operational communications described above.
Opt-Out and Help
You may opt out of SMS notifications at any time by replying STOP to any message. If you need assistance, reply HELP to any message or contact us at support@oncueschedule.com.
Data Sharing
We do not sell your personal information. We may share information only as needed to operate the OnCue platform, provide requested services, comply with legal obligations, or protect the security and integrity of our systems.
Data Protection
We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure.
Your Choices
You may:
- Update your contact information through your account or by contacting your scheduler
- Opt out of SMS notifications by replying STOP
- Choose not to opt in to SMS messaging where SMS consent is optional
- Contact us with questions about your personal information
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at support@oncueschedule.com.